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Electronic Manufacturing  
The Client:
The client provides global OEM’s, unique partnership opportunities to reduce product development costs and deliver globally competitive electronic manufacturing services through leveraging its ‘contract engineering and manufacturing services’ teams. The client, along with the resources of its Group companies have a 30 year legacy of creating innovative manufacturing and fulfillment solutions for global end markets, with unique business models to enable OEM’s to grow their presence in the rapidly expanding India market. The client provides services to OEMs in the following market segments: Industrial; Medical; Defense; Telecommunications .
The Challenge:
The client in order to manage its business has implemented SAP B1 to facilitate better management of its business processes and to enable easy reporting across the length and breadth of the organisation, decide to go with “Oracle Business Intelligence Standard EditionOne” tool.
The client has been experiencing significant growth in its business but found that its management reporting system did not scale very well with this growth. Below is a list of challenges that the client faced with its existing system.
Ease of use: The reason for deciding on a separate reporting tool over SAP was felt as business users needed a platform which is easy to use and will provide summary level information for management of the business. Extracting data from SAP was a challenge as it required special knowledge and business users had to be dependent on the IT team to provide reports. Additionally there were data available within the organisation across different excel sheets which were required to be consolidated and brought into one platform for enabling better visibility to the management.
Inadequate Performance: SAP is better suited to manage the business processes rather than act as an information disseminating application. To that effect it did not handle large data crunching for reports, efficiently. As a result response times of the system was getting affected and becoming unacceptable. This had a major customer impact, because this tool was used by the client’s customers to view/manage their transaction data.
Lack of Scalability: The existing system had limited functionality for configuring the key performance indicators/points as and when required. As a result it was exceedingly difficult to add enhance the information needs of its management for better handling of customers/products. This was a major pain area for the client because it was not able to keep pace with its growth.
The Solution:
TIS helped the customer to deploy and map the information needs of the employees at different levels for better understanding of their business. TIS leveraged the capabilities of Oracle technology platform to solve the issues faced by the client. Employees at their levels now have access to summary information available across their roles and responsibilities for monitoring the progress using dashboards.
Solution Highlights:
Benefits:
The client now has an infrastructure setup for accessing day to day information for monitoring the business, while laying down a roadmap to meet their requirements for the information within the required time frame. The client is now in a better position to meet the execution challenges for its growing number of customers/products. The new system enabled the client to service its customers more effectively. TIS also allowed the client to deal with growth pressures by creating a more scalable system.
Technology:
Oracle Business Intelligence Standard EditionOne
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