Unlike traditional CRM applications that gives a prospect-centric picture, NetSuite gives a customer-centric view to manage initial and on-going relationships with a customer. This empowers Marketing, Sales, and Support departments in managing the entire customer lifecycle, from a "suspect" browsing a business' Web site, to an interested lead, to a qualified prospect, to a customer who has actually placed an order, to servicing that customer and finally, to guiding that customer to re-order.

NetSuite CRM delivers powerful customer relationship management capabilities, including sales force automation, marketing automation, customer support and service, flexible customization through SuiteFlex, and more. It also features the best opportunity management and forecasting capabilities in the industry. NetSuite's CRM+ includes features like Order Management, Incentive Management, Project Tracking, Complete Customer Portal, Website Analytics, and Partner Management features.

NetSuite's CRM+ includes features like Order Management, Incentive Management, Project Tracking, Complete Customer Portal, Website Analytics, and Partner Management features.